HACC Active Service Model Project
Overview
The Home And Community Care (HACC) Active Service Model (ASM) is a quality initiative of the Victorian Department of Health which aims to work with HACC clients promoting wellness and/or active ageing. The initiative focuses on promoting capacity building and restorative care in service delivery.
The Active Service Model is located in the broad policy context set out in A Fairer Victoria – Strong People, Strong Communities (2005) which emphasised early intervention and prevention in all services for older people, helping them to ‘stay involved in everyday activities to maintain or rebuild their confidence to stay active and healthy’.
The core principles of the Active Service Model are:
- People want to remain autonomous;
- People have the potential to improve their capacity;
- People's needs should be viewed in a holistic way;
- HACC services should be organised around the person and carer; the person should not be slotted into existing services;
- A person's needs are best met where there are strong partnerships and collaborative working relationships between the person, their carers and family, support workers and between service providers.
The HealthWest Active Service Model Project
The HealthWest Project brings together ten HACC funded organisations in a collaborative approach to ASM implementation. The project facilitates the collaboration and development of shared principles, protocols and processes for ASM and an aligned agreed approach to ASM across partner agencies in the HealthWest catchment.
The Project was one of several funded by transitional seeding funding for ASM in 2009-10, under the HACC Program supported by the Commonwealth and Victorian Governments.
Project Objectives:
- To develop a shared understanding of the principles, competencies and language needed for intake systems with an active service model approach and embed in daily practices.
- To increase access to appropriate services for potential HACC clients
- To develop a shared understanding of the principles, competencies and language needed for assessment systems with an active service model approach and embed in daily practices.
- To develop and strengthen partnerships for shared inter-agency assessments
- To develop a shared understanding and agree on shared terminology for care planning with an Active Service Model approach and embed in daily practice
- To reduce duplication in client care plans
- To undertake a training needs analysis and develop an implementation plan
A Project Manager commenced in May 2011, and the project will run until Sept 2012.
The project manager can be contacted via email :
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or by phone on 90175843.
Project Partners
Melton Shire Council
ISIS Primary Care
Western Region Health Centre
Djerriwarrh Health Services
MECWA Care
RDNS
Brimbank City Council
Hobsons Bay City Council
Maribyrnong City Council
Wyndham City Council
Representatives of the partnership agencies meet bi-montly to direct the project.
Activities
Workshop One: Collaborative HACC Assessment and Care Planning for those with Complex Care Needs
This workshop will run on the 31st May, 2012, and a related workshop that builds on the outcomes of the first will follow on the 14th June, 2012. A flyer outlines details of workshops.
The aim is to further assist agencies strengthen shared ways of working when jointly providing services to consumers with complex needs.
Forum: Working together to provide better Assessment and Care Planning - 19th April 2012
The last of the Forums in this series. Its purpose was to
- Provide networking opportunities.
- Identify, explore and prioritise the issues raised when working collaboratively to provide assessment and care planning.
- Strengthen a shared ASM approach to assessment and care planning, by developing shared principles, language and skills.
For participants attending the forum we hoped to provide the opportunity to:
- Learn from a consumer about the experience of a shared assessment and care planning approach.
- Hear how others worked together to form a protocol around completing shared assessments and care plans.
- Better understand the impact of the ASM approach and its implications on the assessment and care planning process.
- Have input into planning how western HACC agencies can further improve the collaborative aspects of service provision such as sharing of client information, joint assessments, and joint care planning.
Further information about the outcome of this forum will soon be available.
Forum - Getting on the Same Page - 8th February 2012
This unique forum resulted from a request from Maribyrnong City Council and Western Region Health Centre to focus more specifically on the ASM work being done between theses two agencies at a local level. It was prepared in strong collaboration with a local project already working to strengthen the ASM approach between the two agencies.
Staff from the two agencies attended the Forum and shared innovative aspects of their processes for service delivery and considered how they might work together around a number of service co-ordination areas.
For more information download the Forum Report.
Forum on Intake - Ist December, 2011
This forum was the second of three to be held over the life of the project and will focus on HACC intake processes across the partner organisations.
The purpose of the forum was:
- To provide opportunities for networking on the day.
- To explore ways to build ongoing networks with other intake workers.
- To provide information about commonalities and differences between intake practices within other Local Government and Community Health Services in the west.
- To develop a shared understanding of the role and training needs of intake workers when applying Active Service Model (ASM) principles in the west.
- To explore ways of communicating with referral sources about the ASM approach.
The forum aimed to provide participants with the opportunity to:
- Learn how others conduct intake conversations with an ASM approach.
- Hear how other intake workers gain skills information and support in their role.
- Hear how the ASM approach shapes intake processes.
- Participate in discussions to assist development of a shared understanding of principles, competencies and language needed for intake systems with an ASM approach in the west.
The forum was directed at HACC intake and assessment officers, co-ordinators and managers of these services across the partner agencies.
Further details: Read about the outcomes of this forum via the Intake Forum Report and Evaluation.
Forum: The Active Service Approach in HACC September 2011
This forum was held on the 6th September and was the first of four to be held across the life of the project. It focused on identifying service coordination issues and opportunities when applying an Active Service Approach in HACC Services.
Further forums will focus on service coordination issues including intake, assessment and care planning.
The forum program is available here.
All of the presentations from the forum are available here, including the ASM context, presentations from Isis Primary Care and Wyndham City Council and Melton Shire Council and information about the HealthWest ASM Project.
The forum report and forum evaluations report are also available by clicking on the names below.